How can we help you?

After you sign up, the app walks you through onboarding. You add your basic info (name, age, location), upload at least one photo (up to 6), answer a few profile prompts, and take the emotional readiness quiz. Take your time. Complete profiles get more matches.

The quiz asks 12 questions about where you are in rebuilding. We use your readiness score (0 to 100) to show you people at a similar stage. Other members never see the number. They see a general compatibility indicator.

Turn on Soft Start Mode in Settings. You get 5 swipes a day, plus daily mood check-ins and reflection prompts.

You need 1 photo to start, and you can add up to 6. Mix clear face photos, full length shots, and photos of what you like to do. Profiles with more photos get more matches, and you can add or change photos after signup.

You can verify two ways: Photo Verification (take a selfie copying a specific pose) and ID Verification (upload a government ID). Verified members get a badge on their profile.

Swipe right on profiles you like and left to pass. When two people swipe right on each other, you match and can start messaging. We decide who you see from your preferences, location, emotional readiness, and compatibility.

Free members get 10 likes per day, and passing is unlimited. The like count resets once a day at midnight UTC. Premium members get unlimited likes.

A Super Swipe tells the other person you're more than a little interested. They see that you Super Swiped them, so you stand out. Premium members get unlimited Super Swipes.

Yes. A match expires after 24 hours if neither person sends a message. We send you a reminder at 23 hours. Premium members can extend a match to keep it open.

Rewind undoes your last swipe, so if you swiped left by mistake you can see that profile again. Rewind is a Premium feature.

You may have seen each profile in your area, set your discovery preferences too narrow, or paused your profile. Widen your distance or age range in Settings, or use Explore Mode to see people in nearby cities.

Premium includes unlimited likes, Fan Club (see who likes you), Spotlight, Rewind, unlimited Super Swipes, match extensions, priority matching, and unlimited Explore Mode.

Spotlight moves your profile to the top of the stack for 30 minutes. Premium members get 2 Spotlights per week. Use it on evenings and weekends, when the most members are online.

Fan Club shows you the people who liked your profile. It has two tabs: 'Liked Me' (people who Super Swiped you) and 'My Likes' (your Super Swipes). Fan Club is for Premium members.

Go to Profile > Settings > Subscription, or tap a Premium prompt in the app. You can pick a weekly, monthly, 6 month, or yearly plan. You manage the subscription through the App Store (iOS) or Google Play (Android).

You cancel through your device's app store. On iOS: Settings > Apple ID > Subscriptions. On Android: Google Play > Subscriptions. Canceling stops future charges, and you keep Premium until the current period ends.

Explore Mode lets you look past your local area. Once you've seen the profiles nearby, you can widen your search radius or browse people in specific nearby cities.

Free members can search up to 50 miles from their location, and Premium members up to 150 miles. You widen the radius 25 miles at a time.

Free members can turn on Explore Mode once a month. Premium members can use it as often as they like.

Nearby Metros lets you browse a specific city instead of widening your radius. You can see people in cities like Austin, Dallas, or Phoenix and connect with someone in a place you visit or plan to move to.

You can message people you've matched with. Go to your Matches tab, tap a match, and start typing. Mention something from their profile to give them an easy reply.

Yes. You can send photos from your gallery and voice messages up to 2 minutes long. You can also share GIFs through Giphy.

The Date Planner uses AI to suggest date ideas that fit both of your profiles. It looks at location, budget, and the activities you each like.

Go to your Profile tab and tap 'Edit Profile.' You can update your photos, prompts, bio, and personal details. The app saves your changes as you go.

Discovery preferences set who you see and who sees you. You choose an age range, a maximum distance, gender preferences, and whether matches need verified photos.

Yes. In Settings > Privacy, you can hide your age, your distance, or both. We still use them for matching but don't show them to other members.

Incognito Mode, a Premium feature, lets you browse without showing up in other members' profile views. Only people you've liked can see you.

Go to Settings > Profile Visibility and select 'Paused.' While you're paused, your profile stays out of discovery, and you keep your matches and conversations. You can unpause when you want.

On their profile or in your chat, tap the three dots menu and select 'Block.' A blocked member can't see your profile or message you, and won't appear in your feed. You can unblock people in Settings > Blocked Users.

Tap the three dots menu on their profile or in chat, then select 'Report.' Choose a reason and add any details. Our team reviews each report and acts on policy violations.

Our safety team reviews reports within 24 to 48 hours. If the member broke our guidelines, we may warn, restrict, or ban them. We don't tell them who reported them. For a severe violation, we suspend the account right away.

We review each member in layers. Software flags suspicious patterns, then a human moderator on our team reviews each photo and ID submission before approving it. We remove fake profiles, AI generated avatars, and catfish accounts. Up to 3 verified members can also vouch for someone.

Yes. A trained moderator on our team reviews each photo verification (the pose selfie) and each government ID submission. Our software only flags content. A person decides each approval, suspension, and ban.

Yes. We encrypt your data in transit and at rest using industry standard methods. Your messages stay between you and your matches. We never sell your personal data. Our Privacy Policy has the full details.

Meet in a public place for a first date, and tell a friend where you're going. If something feels off, trust that. Never share financial information, and report suspicious behavior.

Go to Settings > Account to update your email or phone number. You'll need to verify the new contact method before the change takes effect.

Go to Settings > Notifications to choose which alerts you get. You can turn matches, messages, likes, and other alerts on or off one by one.

Go to Settings > Delete Account and type 'DELETE' to confirm. We then remove your profile, photos, matches, messages, and associated data for good. You can't undo it.

We delete your personal data from our active systems, including your profile, photos, matches, and messages. We may keep some data for a short time for safety and legal compliance, then delete it for good.

Yes. After we delete your account, you can use the same email to create a new one. We can't recover your old data, matches, or conversations.